Refund Policy

Streakwell, operated by Preston Smith, offers a 30-day money-back guarantee on Pro subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation required.

Pro subscriptions start with a 7-day free trial. A payment method is required to begin the trial, but you are not charged until it ends. Cancel any time before the trial ends from your Billing page and you will not be charged at all.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one:

• Visit paddle.net and look up your order using the email address you paid with, or
• Email us at support@streakwell.live and we will arrange it with Paddle for you.

Refunds are returned to your original payment method. Processing times depend on your bank, and typically take 3–10 business days once approved.

Pro renews automatically until you cancel. You can cancel at any time from the Billing page in the app or through the Paddle customer portal — your Pro features stay active until the end of the billing period you have already paid for, and you will not be charged again.

If a renewal charge caught you by surprise, contact us within 30 days of that charge and we will refund it.

Anything unclear? Email support@streakwell.live and we will get back to you. Paddle's own refund policy also applies to every order.